HyperFlex Cloud 2.0
VPS Computes in CR1 DataCenter
VPS Computes in CR2 DataCenter
Dedicated Servers
Shared WebHosting
AI Servers
Dedicated NAS
ClusterWarden Open Clusters
CyberBackup (Acronis)
Endpoint Protection Services
NFS Storage
VPN Gateway
Cpanel Licenses
Plesk Licensing
SSL Certificates
DNS Services
Professional Services
ThreatWarden - Managed Security

ThreatWarden is RackNation's 24/7 managed security service, built for a time when attackers use AI to find and exploit vulnerabilities within days. Our in-house SOC deploys and manages your security stack, keeps your servers patched and hardened, and contains threats the moment they appear.

What's included:

  • Wazuh SIEM with intrusion detection and file integrity monitoring
  • Trend Micro XDR on Windows servers (license included)
  • Managed patching; actively exploited vulnerabilities (CISA KEV) fixed or mitigated within 48 hours
  • AI-assisted hardening based on CIS Benchmarks for Linux (SSH) and Windows (OpenSSH & PowerShell), with every change approved by an engineer
  • 24/7 alert review, with critical alerts acknowledged within 15 minutes
  • Active threat containment: isolating hosts, stopping processes, and blocking IPs or accounts
  • Monthly security report covering threats, actions taken, patch status and recommendations

Pricing: from $99 USD/month per Linux server and $139 USD/month per Windows server, plus a one-time $110 onboarding fee per server.

Choose billing cycle:
Professional Services Basic Tier

Available Monday to Friday, 7:00 AM to 6:00 PM (CST, UTC-6)

This service allows you to schedule a NOC Engineer or Infrastructure Engineer to perform custom support tasks as a Racknation service request.

Examples of available activities include:

  • cPanel customization or configuration
  • MySQL / MariaDB optimization
  • VPN setup (end-user or site-to-site)
  • Basic Windows Server support
  • Basic Linux Server support
  • General troubleshooting

INITIAL COST INCLUDES 2 HOURS OF SUPPORT

Additional hours must be billed separately at a differentiated cost

Price:
$110.00 USD Once
Professional Services Advanced Tier

Available Monday to Sunday, 24 hours 

This service allows you to schedule a NOC Engineer or Infrastructure Engineer to perform custom advanced support tasks as a Racknation service request.

Examples of available activities include:

  • Cluster configuration
  • Onsite hands on services on customer's rack infrastructure
  • Advanced troubleshooting on database servers, load balancers, firewall support, routing support or similar
  • Off hours hands on support
  • Bios & Firmware updates
  • Storage support 

INITIAL COST INCLUDES 2 HOURS OF SUPPORT

Additional hours must be billed separately at a differentiated cost

 
Price:
$250.00 USD Once
VPS Server Management

24/7 Managed Support for Linux VPS

Add our Managed Service Package to your Linux Virtual Private Server and let Racknation’s Network Operations Center (NOC) handle the technical heavy lifting — day or night.

Our experienced administrators will monitor, maintain, and troubleshoot your VPS environment to keep it secure, optimized, and running smoothly. All requests are handled via our support ticket system, ensuring fast, documented, and professional assistance.

What’s Included

With this service, our NOC team can perform a wide range of maintenance and management tasks, including but not limited to:

  • System Updates & Patching: Regular kernel and software updates to ensure stability and security.

  • Service Monitoring & Recovery: 24/7 monitoring of key system services and proactive restarts in case of failures.

  • Security Hardening: Configuration of firewalls (e.g., iptables or ufw), intrusion detection tools, and best-practice security policies.

  • Performance Optimization: CPU, memory, and disk usage tuning, as well as assistance with slow applications or processes.

  • Backup Configuration & Verification: Help setting up or troubleshooting backup routines (manual or automated).

  • Web Server & Database Support: Installation and troubleshooting of Apache, Nginx, MySQL/MariaDB, or similar services.

  • Email & DNS Configuration: Assistance with mail servers (Postfix, Exim, etc.), DNS records, and SPF/DKIM/DMARC setup.

  • Control Panel Support: Guidance or fixes for control panels such as cPanel, Plesk, or Webmin (if installed).

  • Troubleshooting & Incident Response: Investigation of issues like downtime, high load, network latency, or software errors.

How to Request Assistance

All support actions are initiated through a support ticket. Simply describe the task or issue, and our technicians will respond promptly — typically within minutes. We’ll keep you updated throughout the process and confirm completion when the issue is resolved.

What’s Not Included

While this managed plan covers a wide range of server administration tasks, it does not include:

  • Application development or code debugging

  • Data recovery from corrupted disks

  • Repeated reinstallation of OS or control panels due to user error

For those needs, we can provide custom hourly support at our standard rates.

Choose billing cycle: